You are off on most holidays. One their website, they show a delivery date, don't believe it. I then sent an email through their "contact us" portal asking that the order be cancelled, again, within an hour of ordering. Don't forget to check us out on Facebook. Very disappointed with Appliance Parts Pro. They claimed it was my fault for using standard shipping and completely dismissed the fact that they provided a delivery date on their website for that delivery method. Thank you for sharing your experience. 84,834 reviews for Genuine Replacement Parts, 4.8 stars: 'I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. I picked the part based on my refrigerator manual. Over 2.1 million appliance parts in stock, ship the same day. They wanted me to start over. Parts delivered fast. Thank you for taking the time to review our site. The rack that rolled out would literally fall out of the dishwasher because, with broken brackets, the wheels were turning sideways and couldn't roll. Then found out I only needed the one prt as I suspected. Thank you for choosing AppliancePartsPros.com. I have been without a stove for 2 months. After several weeks of waiting for my refund, they only credited me $25. I come to Appliancepartspros for all my appliance needs. Read real customer ratings and reviews or write your own. Prices are fair shipping is fast returns are horrible! Shipping price very fair as well and shipped early next day." Easy order verification and they fail, all they need to do is pick up the phone to verify an order and they fail at that. © 2020 Trustpilot, Inc. All rights reserved. Company then refused to give me partial refund for their incompetent packaging which box was damaged allowing nut to full out of. I returned the part in perfect condition, same packaging, never used or even taken completely out of the box and I paid for shipping. Open 7 AM until 8 PM Eastern Time, 7 days per week We are happy you chose us to help you fix your appliance. Can I please have your order number? I called customer service, but, despite being during the hours on the website, the office was closed. Genuine OEM Replacement Parts. CATEGORY appliance repair. The part had cost me $48 the return fee was $38. We enjoy hearing from our customers. So, they must get a better deal on shipping than me. He kept telling that my package was delivered today. $14.00 shipping should have been no more than $5.00. I highly recommend using paypal so if an issue arises you can get your money back. Then 7-14 days and finally they will tell you they don't know when. Do not order from this company. Fast and online help was excellent. Pros. If the management at this company can't figure out how to expeditiously process new orders, just think how they fail in other areas. The parts came Monday. I will continue to use this site for my future needs. I would not recommend Appliance Parts Pro to anyone and will add this review to all references. Their website stated priority 2-3 day shipping for a higher shipping rate. See BBB rating, reviews, complaints, & more. The problem happens if anything needs to be returned. When I contacted them they asked me for the tracking number so that they could verify it was returned - are you kidding me? On June 10 we ordered 2 control boards for or stove because they said that the parts were in stock and would be shipped the next day. They have plenty of corporate scripted responses for just this issue, which suggests they deal with this issue often. I will be posting on every site I can. It appears to be a bait-and-switch to get you to buy from them rather than another vendor. I could have saved $80. Contact & Support AppliancePartsPros.com, Inc. 16501 Ventura Blvd Los Angeles CA 91436 United States ☎ +1 877 477 7278 Thank you for taking the time to share your experience. They should get 6 stars. Except for M. Bondi. Read real customer ratings and reviews or write your own. Information was. Free tech support. ... basic appliance knowledge, also how to send professional emails to customers. Told that parts were in stock and did not have to ordered. When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. When the parts arrived it turned out to be a box of JUNK PARTS! I ordered a part for my washing machine and then paid for next day service so that I wouldn't have laundry stacking up. When a real person got on the phone I had to explain to him that I literally got a box of junk to include used rubber gloves and other trash but not the parts I ordered. Share your voice on ResellerRatings.com We are happy you found us. The WoT scorecard provides crowdsourced online ratings & reviews for appliancepartspros.com regarding its safety and security. They suggested I needed 2. Disappointing customer service -- Steer clear, If you call them you will be on hold forever, Samsung RFG297AARS freezer door handle repair. I put the wrong color grille on, looks bad but oh well. I ordered on a Wednesday, but the tracking info said delivery would be on Monday of the next week (got here on Tuesday). Not long-term tenable. Appliance parts pros was one of the best jobs I ever had Customer Service and Technical support (Former Employee) - Cleveland, TN 37311 - July 13, 2016 Management was spot on and the Job culture was very laid back and friendly. Small Appliance Parts in Cincinnati, OH. Their prices are higher than other companies. Super-fast, even during Covid19 and everything spot on. Not what I call good customer service. The exact part. Appliance parts… Sei d'accordo con la valutazione a stelle di Appliancepartspros? I was hoping my washing machine was going to be to hard for me to fix and we'd have to get a new one. Great Selection, Information, and Service. I needed 1 part. Customer service would NOT refund any shipping costs and could care less about my frustrations. This organization is not BBB accredited. I have neve had a bad experience with them, more importantly ever got the wrong part! ISo I thought I would pay the return fee, wrong! What was shipped to me was NOT that part. You have been warned. Called them back to return it, no problem except! It took me less than 10 minutes and wow it fits perfect. Let The Buyer Beware! I have done business for years without problem until NOW. Not with Appliancepartspros. I didn't get my Product or a refund. I'm fixing it my self and saving about 500 dollars. AppliancePartsPros ranks 8th among Appliance Parts sites. DESCRIPTION OF WORK We needed parts ASAP for some customers on their ovens before Thanksgiving. Fast, I especially like and use the accompanying videos. I won't waste time with them. Pros I have been in a number of call centers doing customer service since 1997. The website was easy to navigate and I was able to find the part I was looking for. What made you choose appliancepartspros over similar businesses? This website is great too; they had a special deal that helped save 10 percent off the purchase price. Great store and quick shipping. Consumers complaining about AppliancePartsPros most frequently mention customer service and next day problems. I'm a total amateur at fixing appliances, but this website makes it possible for me to save $hundreds by selling me the right part and showing me how to fix it. BBB accredited since 11/12/2014. I wont do this again with any company. I purchased a part for my refrigerator. 165 reviews for Appliance Parts 365, rated 1.00 stars. So total postage cost me about $20.00. Read real customer ratings and reviews or write your own. I paid extra shipping because their website said delivery in 1-2 days (and it still does). Wrong part with circuit ribbon missing and second board still in never never land. I made my first (and last) purchase from them because I believed that the product would actually arrive on the date specified, but it didn't, and their support was just smug about it. I love this place. Learn how to stay safe during COVID-19 in our new guide: They not only had the part I needed in stock, but it was reasonably priced and was shipped within, Got it in two days from them for 68.00 Looks a little different from original, but same, Go ELSEWHERE OR YOU'LL REGRET YOUR PURCHASE. They literally told me that they do not check in parts when they arrive - so how are customer supposed to get a credit? I will not buy from them ever and suggest that you think about not purchasing from them because of their very bad attitude. The cs person said she couldn't cancel the order and sent an email to the warehouse and asked them to cancel the order. They did repay me $24.00 for the returned part. They have a wide selection of appliance parts to choose from and I was actually able to find another part I needed for a different appliance that I had been spending months trying to find. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. Simple, straight forward ordering process. Have a question about AppliancePartsPros? Ordered 2 parts by Chat. They don't secure items in plastic and my item came with missing a critical part to enable me to not use the machine for 3 extra days due to having to go to home depot during covid19 crisis. “Most appliance repairs are actually fairly easy,” states AppliancePartsPros CEO Roman Kagan, “and we make them even easier by providing expert, step-by-step instructions.” The attached YouTube video, "How to Replace a Washer Lid Switch" features senior vice president Matt Hansen, a seasoned appliance technician. That is why there are many people who have provided them with positive RepairClinic reviews already. They generously offered to not make me pay for shipping again on the entire basket I already ordered AFTER I sent them back the 1/3 basket I didn't order, that they keep sending customers. They asked for pictures and said they would make it good. What? The parts worked great . Makes you pay to return because of their error. Cannot recommend them more. I ordered a $50 part. Thank you for taking the time to review our site. Parts delivered fast, Helpful videos, and easy to navigate website. When part arrived, it the wrong part, so I asked if they would reimburse shipping. Your feedback is much appreciated. We’re in this together! 81 reviews of Appliance Parts Pros "Had all the difficult parts to find for our Jenn Air cooktop in one place, in stock and at very fair price. I called customer service and sat on hold about 20 minutes before I could speak to someone. I purchased a new upper grille for my whirlpool microwave but it was the wrong color. AppliancePartsPros ranks 4th among Appliance Parts sites. I emailed them telling them I'd like to wash all my families silverware at once not just one fork at a time, could they please send me the entire part I ordered? I asked for an rma to send it back and learned that I would have to pay shipping on the return and wouldn't get back any of the expedited shipping that I had paid already. 46,095 reviews for AppliancePartsPros.com, rated 4.51 stars. I ordered a part and paid for fedex smartpost. I had one part that I needed to reorder a few years later and the part was not in good shape Called customer service .agent was so very helpful and sent another one. I wouldn't order from these guys! I could have drove to Illinois and back and had the part installed before its due to arrive. No stove for over 2 months I ordered from them because they said that they had the boards in stock. DO NOT WASTE YOUR MONEY WITH THIS COMPANY IT WILL DELAY YOUR APPLIANCE FIX. Thank you for filling out the survey. Thank you for writing this review. Thank God for a microwave oven and outdoor grill so we could cook our food. I would be glad to look into this to see how I can help resolve the situation. Part didn't even go out until over 24 hours later (during the week) and is going to take a minimum 5 days to reach me (if I'm lucky). Pros. I've fixed my dishwasher twice and am about to fix my washing machine. To find more information about reviews and trust on Sitejabber.com please visit. I was able to find what I needed quickly. This company is not professional at all. I bought a heating element for my dryer and it did not solve the issue. We've helped millions of people save money & fix their broken appliances quickly with quality parts. Very bad service. Will send wrong parts and make you pay to return. I ordered a replacement agitator cam kit for our old Roper washer yesterday afternoon and I expected it early next week since I only chose standard shipping. Pros I have been in a number of call centers doing customer service since 1997. Learn how to stay safe during COVID-19 in our new guide: Appliance Parts Pro took seven days. FED EX tracking showed part picked up on June 26 then it went into never never land finally arriving on Aug. 3 by USPS. Services Offered . Within an hour of ordering it, I was able to fix the one I had. Prices are fair shipping is fast. They sent the wrong part. This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of … We’re in this together! Finally called and ordered the parts from Repair Clinc and should be here in another week. I provided the Oven Model and Serial Number and was delivered the wrong part. I have purchased parts for my Washing machine. How to fix samsung rf260beaesr refrig freezer over freezing on warmest setting, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It cost about $130 plus shipping. Thanks guys, I am a happy customer. I ordered a 'wheel kit' for my dishwasher because it was either get this kit or get a new dishwasher! On June 27 we receive another email saying that it would be another two weeks before they would receive parts, 5 days later we get tracking number for one control board and other board still on back order. Just be aware that their return policy is not user friendly. When you need a part quickly, don't order from this company. I didn't want to spend the money on shipping if it would be turned down for a refund since it was installed. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. So basically a partial refund. I returned and CANNOT get a credit for damaged parts! Order from repair clinic or other company. 365 days to return any part. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I have worked at AppliancePartsPros.com (APP) for a year. Now tracking says it will arrive Oct 31. Their email stated 1.7 days average for shipping but now it's going to take at least 5? I can't recommend this company any more than this. They will tell you 7-10 days. It was like installing a generic and not an OEM part. See BBB rating, reviews, complaints, & more. So, is appliancepartspros.com safe? I purchased two censors for my dryer, but never received them. I wrote to them to ask if I'd be refunded if I mailed it back. Not to mention the best prices I seen -though price was not my first consideration this time. I ordered a part on Saturday for my dishwasher. Eric H. Virginia Beach, Virginia "When you say ‘Fast Shipping’, you aren't kidding! I placed my order with another company, who I called and they answered quickly and were very helpful. I could have saved $80. Will not subject myself to this abuse again. We look forward to helping you with any future appliance repair needs you may have. They didnt help much on getting the right prt. Appliance Parts Pros.com will save me huge amounts of money when appliance parts fail again. They responded that it was Samsung's fault. Now I have to pay shipping both ways to get my money return. Leggi cosa è stato scritto finora da 841 persone e condividi la tua esperienza. Thank you for the endorsement. I won't be using them again, they are on my Black List, Unless you can wait almost 2 weeks for a part! Just ordered so final judgement still pending. They work with you on getting the right part. See BBB rating, reviews, complaints, request a quote & more. Contacted customer support and they said they don't guarantee their estimated delivery dates. Ordered a compressor start device for fridge. Paid extra money to have it shipped overnight and did not receive the part for 3 days. Come find out I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Lists parts not compatable. I ordered the wrong part by slip of the finger and called 10 minutes later on a sunday. Great experience ! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I called and verified I could expect delivery by Oct 30. I read the reviews and was having second thoughts. 283 talking about this. Share your voice on ResellerRatings.com Made sure parts were here as promised. This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of having an assembly line or production mentality. Share your voice on ResellerRatings.com What a nice surprise! Overall, it is still safe to say that the company is a reliable and legit business when it comes to selling appliance and equipment parts. Only saving grace. Appliancepartspros reviews (www.appliancepartspros.com): Not a return-friendly company/Is not on the up-and-up with personal account details. Stay safe with our COVID-19 guide. Thank you!" If you are fortunate enough to read this before you purchase from Appliance Parts Pros, then here is a bit of info that might save you some grief. The part traveled from Illinois, Wisconsin, Mississippi, Arkansas, Dallas before arriving to my State Oklahoma.The company does not make you aware of this when you select this shipping method. We're always striving to improve our customers' experience, so we appreciate your feedback. Started return process on Saturday before arrival and went to local parts store and got part. WILL NEVER ORDER from this company again. When I called the company I was told that they couldn't find my phone number, email or purchase number even though the funds were withdrawn from my account. I could have ordered from Amazon.com with two day shipping (free). They are entering into a rippoff business. Very disappointed with Appliance Parts… Very disappointed with Appliance Parts Pro. They would not pay the return fee, Okay! Customer Service SUCKS! And I kept explaining yes it did, but it was a box full of junk and not the part I ordered... after about 10 minutes of conversation and being placed on hold multiple times for almost an hour in total... they finally refunded my shipping and re-ordered... then they asked me to HOLD ON TO THE BOX OF TRASH FOR 30 DAYS IN CASE THE WAREHOUSE NEEDS IT BACK!?!?!?! Any company that I have ever dealt with has been happy to cancel an order quickly and with no attitude. We appreciate your review. They will not stand behind returns. We quick ship Replacement Parts from Orange County, CA; Chicago, IL; Houston, TX; & Boston Massachusets, and many other locations. Their wide range of items available and 365-day return policy makes them an ideal choice for you. At checkout the estimated delivery was Oct 30. Are there other similar companies to appliancepartspros that are less expensive or better? TAKE YOUR BUSINESS ELSEWHERE! Great experience. Can't trust Appliance Parts Pros. Check if Appliancepartspros.com is legit or scam, Appliancepartspros.com reputation, customers reviews, website popularity, users comments and discussions. Congrats on the repair. Fast service and the video tutorials are wonderful! On line parts and processing was excellent. I spent an hour on hold and they were more concerned about the shipping. I provided the Oven Model and Serial Number and was delivered the wrong part. When it came (expedited shipping I paid for) it was only 1/3 of the basket and the box was the original part box with 2 other customers return addresses, so I was the 3rd customer they did this to. Horrible customer service, rude snarky. The main reason I chose to buy from them was the delivery date. Your comments are most welcome. I received my part broken, called and spoke to service. BBB accredited since 8/3/2009. We help people save money and fix their broken appliances quickly by providing quality parts and free repair help. So, the point of me taking the time to write this review is, if you need to buy a part online use Amazon, Google Express or check with the seller to guarantee they have a decent return policy. I watch the video and order the parts on Friday. Do not order from this business! When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. Major Appliance Parts in Los Angeles, CA. I saved my self a bundle. Chinese ripoffs are better than appliancepartspros. We hope the repair was successful. On line help was fast and excellent. Should advertize on facebook. They did not cancel and sent me the part. I have purchased parts for my Washing machine and refrigerator. Horrible shipping, they don't seem to realize the world is moving at a faster pace these days. It was not the answer to my issue. Website is misleading. Thank you for completing the feedback form. Paid extra money to have it shipped overnight and did not receive the part for 3 days. Very satisfied!! Consumers complaining about AppliancePartsPros most frequently mention customer service and next day problems. A metal wire on it popped off when installed. Some time later I got an email telling me my order was on "hold" because of "fraud.Called them, waited a long time.They told me that it was suspicious that my mailing and shipping addresses were different.Like millions of Americans I live in a rural area and don't have home delivery of mail.After their offensive interrogation I cancelled the order.I deal with dozens of rentals and need parts continually. Major Appliance Parts in Cleveland, TN. We use cookies for analytics, personalization, and ads. They would not pay return shipping. Cindy H was very helpful in the online chat. Yes there are much better companies with better customer service. I ordered a replacement silverware basket for my dishwasher, took the time to order over the phone to make sure I ordered the correct one. I needed the part asap so I paid for quicker shipping. Two days later we receive an email stating that parts were on back order for two more weeks. Your review was very nice. Appliance Parts Pros followed through. I have a guaranteed 40 hours a week, I have great benefits right out the door, the admin is willing to work with you on just about anything, and they pride themselves on constantly improving … It was like installing a generic and not an OEM part. Gain trust and grow your business with customer reviews. Nothing happened I called by 3 weeks later they lost my pictures and the person no longer worked there. Thank you for telling us. Thank you for sharing your feedback with us. I am 64 now and I think I started using them in about 1985! She got me to the right part for our oven. Appliance Parts has the information and support you need when buying parts. Customer Service/ Parts Pro (Former Employee) - Cleveland - November 16, 2018. Very informative! No they couldn't, it was as $4.00 more which of course I was willing to pay. So Far in parts selection and ordering the experience was easy - website great - information thorough - expected delivery great. While APP did call me back for verification ( an hour or so later) and did follow up with emails, I suggest going elsewhere. Wholesale prices on all appliance parts. I have used this company several times over the years. We are happy everything worked out. I saw today they shipped me out a new one without me even sending the old one back! AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Claim your listing for free to respond to reviews, update your profile and manage your listing. Cons. 7,099 reviews for Genuine Replacement Parts, rated 3.93 stars. Thank you so very much!! 24. Thank You AppliancePartsPros.com for doing business the old-fashioned way~! 00 each plus 14.00 shipping. Definitely ordering from someone else. Thank you for taking the time to let us know how we did. Ripoff Report on: Appliance Pros Parts - Appliance pros parts horrible return policies louisville kentucky Beware don't waste your time or money with them! Spot on company then refused to give me partial refund for their incompetent packaging which box was damaged nut... And finally they will tell you they do n't forget to check us out on Facebook will not from! Time or money with this company got the wrong color installed before its due arrive... Refund since it was the delivery date, do n't WASTE your money back help much on getting right... Or get a new one without me even sending the old one back can get your back... 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Well and shipped early next day service so that i would pay the return fee was $ 38 on! This company have been without a stove for 2 months spot on stove for over 2 i.